{"id":13511,"date":"2026-03-06T10:59:22","date_gmt":"2026-03-06T03:59:22","guid":{"rendered":"https:\/\/soipro.vn\/?post_type=baochi&#038;p=13511"},"modified":"2026-03-06T10:59:22","modified_gmt":"2026-03-06T03:59:22","slug":"filling-the-gap-in-customer-experience-management-in-vietnam","status":"publish","type":"baochi","link":"https:\/\/soipro.vn\/en\/bao-chi-noi-ve-chung-toi\/filling-the-gap-in-customer-experience-management-in-vietnam\/","title":{"rendered":"Filling the gap in customer experience management in Vietnam"},"content":{"rendered":"<p class=\"text-gray-800 mb-4 font-merr-h3 post-detail-sapo\">By comparing the voices of consumers and businesses, the report identifies five major gaps and a roadmap for breakthroughs through data capabilities.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By comparing the voices of consumers and businesses, the report identifies five major gaps and a roadmap for breakthroughs through data capabilities.<\/p>\n","protected":false},"featured_media":13509,"template":"","_links":{"self":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/baochi\/13511"}],"collection":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/baochi"}],"about":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/types\/baochi"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/media\/13509"}],"wp:attachment":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/media?parent=13511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}