{"id":9562,"date":"2022-12-05T08:35:30","date_gmt":"2022-12-05T01:35:30","guid":{"rendered":"https:\/\/soipro.vn\/about-us\/"},"modified":"2023-05-31T15:55:52","modified_gmt":"2023-05-31T08:55:52","slug":"about-us","status":"publish","type":"page","link":"https:\/\/soipro.vn\/en\/about-us\/","title":{"rendered":"About us"},"content":{"rendered":"<section id=\"bt_bb_section69dc05c39099d\" class=\"bt_bb_section bt_bb_layout_boxed_1200 bt_bb_vertical_align_top bt_bb_top_spacing_large bt_bb_bottom_spacing_none\" style=\"background-position:top;background-size:contain;\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_large&quot;,&quot;xl&quot;:&quot;large&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\" ><div  class=\"bt_bb_column col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_align_left bt_bb_vertical_align_top bt_bb_animation_fade_in animate bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_tabs bt_bb_style_simple bt_bb_shape_square\" style=\"text-align: center;\"><ul class=\"bt_bb_tabs_header\"><li><span>About SOI.Pro<\/span><\/li><li><span>Our team<\/span><\/li><li><span>SOI.Pro's Awards<\/span><\/li><li><span>Partner network<\/span><\/li><li><span>Frequently asked questions<\/span><\/li><\/ul><div class=\"bt_bb_tabs_tabs\"><div class=\"bt_bb_tab_item\">\r\n\t\t\t<div class=\"bt_bb_tab_content\"><div  class=\"bt_bb_text\" ><p style=\"text-align: left;\">The SYCA Joint Stock Company launched SOI.Pro as an entity in 2012. As one of the first firms in Vietnam to offer Mystery Shopping Service and all-encompassing solutions to raise service standards, enhance customer satisfaction, and benefit enterprises. SOI.Pro&#8217;s solutions include: <a href=\"https:\/\/soipro.vn\/en\/cases\/mystery-shopping-on-omnichannel-framewor-mystery-shoppers\/\">Mystery Shopping on Omni-channel<\/a>,<a href=\"https:\/\/soipro.vn\/en\/cases\/customer-survey\/\"> Customer Survey<\/a>,<a id=\"consulting-on-building\" href=\"https:\/\/soipro.vn\/en\/cases\/consulting-on-building-a-customer-experience-journey\/\">Consulting on Service Quality and Customer Experience<\/a>, <a id=\"service-quality-control-system\" href=\"https:\/\/soipro.vn\/en\/cases\/service-quality-control-system\/\">Service quality control system<\/a>, <a id=\"customer-service-training\" href=\"https:\/\/soipro.vn\/en\/cases\/customer-service-training\/\">Customer service training <\/a>and <a id=\"support-customer-care\" href=\"https:\/\/soipro.vn\/en\/cases\/support-customer-care-personnel-for-contact-centres\/\">Support customer care personnel for Contact centres.<\/a><\/p>\n<p style=\"text-align: left;\">At SOI.Pro, we understand that every customer who comes into contact with your business at a touchpoint in the customer journey has the opportunity to become a future loyal customer or brand ambassador with low cost? But what do businesses need to do to get there?<\/p>\n<p style=\"text-align: left;\">In response to that matter, SOI.Pro will offer solutions to assist firms in setting up a strong internal customer service procedure, producing satisfying and comprehensive customer experiences all along the way. In order to provide positive, consistent, and consistent customer experiences, SOI.Pro solutions will assist in managing service quality at each point of contact with the customer &#8211; the entire system, actually. From there, generating positive experience will result in devoted clients who will serve as brand advocates for the company.<\/p>\n<p style=\"text-align: left;\">Building customer experience is not just the job of the people who directly engage with customers or the customer care department. It is the synchronisation of the process, the company\u2019s system, the training process, the monitoring mechanism to observe the customers and continuously listen to the customers.<\/p>\n<p style=\"text-align: left;\">SOI.Pro, a brand of SYCA Joint Stock Company, with 10 years of experience in the field of service quality and customer experience, has a wide international network of partners and a good team of associates for Reputable universities can provide comprehensive solutions to these business problems.<\/p>\n<\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;,&quot;lg&quot;:&quot;100&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div  class=\"bt_bb_row_inner\" ><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_video bt_bb_disable_controls_no\"><div class=\"bt-video-container\"><div style=\"width: 100%;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-9562-1\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/youtube\" src=\"https:\/\/www.youtube.com\/watch?v=UjuHSFrs63g&#038;feature=emb_title&#038;_=1\" \/><\/video><\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 vct-about-right-inc bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"6\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><h5 class=\"style-scope ytd-watch-metadata\" style=\"line-height: 1.2em;\">SOI PRO MYSTERY SHOPPING SERVICE \u2013 STARTUP COFFEE VTV1<\/h5>\n<p>Mystery Shopping is also considered a form of \u201cearly warning\u201d, helping businesses identify shortcomings in their customer service before such limitations cause problems. affect the business reputation and lose new and loyal customers.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\r\n\t\t<\/div><div class=\"bt_bb_tab_item\">\r\n\t\t\t<div class=\"bt_bb_tab_content\"><div  class=\"bt_bb_text\" ><h4 style=\"text-align: center;\">Executive Board<\/h4>\n<\/div><div  class=\"bt_bb_row_inner\" ><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion bnld-1-inc-en acd-ourteam-inc  bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Ms Huong is a Research Master, at La Trobe University, Australia under a scholarship for international research students. Ms Huong has 15 years of experience in qualitative, quantitative and communication research with private and international organizations such as Vietnam, Australia, and Singapore.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion acd-ourteam-inc bnld-3-inc-en bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">After graduating from National Economics University, Mr Binh has nearly 20 years of experience in customer management and sales in the field of information technology as a customer director of MISA before starting his career with SYCA. Currently, Mr Binh is the direct manager of SYCA\u2019s activities.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion acd-ourteam-inc bnld-2-inc-en bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Ms Thuong graduated from Foreign Trade University, and has 15 years of experience in the field of customer service, conducting in-depth survey projects with major partners of SYCA. Currently, Ms Thuong supports large projects and is in charge of the finance and human resources of the company.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_text\" style=\"margin-top: 40px; margin-bottom: 20px;\"><h4 style=\"text-align: center;\">Our Internation Experts<\/h4>\n<\/div><div  class=\"bt_bb_row_inner\" style=\"padding-bottom:50px; align-items: center; justify-content: center;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion dnqt-3-inc-en acd-ourteam-l3-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Jason Bare is a second-generation entrepreneur and leader of BARE International, a premiere global experience research firm. Jason forged his own path over the last 13+ years, beginning his journey as a Project Manager in 2009 where he learned the fundamentals of the business through project execution and front-of-house contact with clients. His journey continued with growing and rising through the ranks to his current role as Global Vice President. In addition to providing support and leadership to the thirteen international locations and teams, Jason closely manages the APAC and Middle East region, focusing on building the business and partnerships across seven countries.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_center bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_center&quot;,&quot;xl&quot;:&quot;center&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion dnqt-4-inc-en acd-ourteam-l3-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Quality &amp; Business Excellence expert and trainer with 15+ years of diversified experience in managing and leading major initiatives in the field of quality assurance, business excellence, service improvement, performance enhancement and turnkey projects consultations across diverse industries. Leader of multiple projects under different business disciplines in alignment with regional and global best practices.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal bt_bb_hidden_xs bt_bb_hidden_ms bt_bb_hidden_sm bt_bb_hidden_md bt_bb_hidden_lg\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion dnqt-3-inc-en acd-ourteam-l3-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Jason Bare is a second-generation entrepreneur and leader of BARE International, a premiere global experience research firm. Jason forged his own path over the last 13+ years, beginning his journey as a Project Manager in 2009 where he learned the fundamentals of the business through project execution and front-of-house contact with clients. His journey continued with growing and rising through the ranks to his current role as Global Vice President. In addition to providing support and leadership to the thirteen international locations and teams, Jason closely manages the APAC and Middle East region, focusing on building the business and partnerships across seven countries.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\"align-items: center; justify-content: center;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion dnqt-1-inc-en acd-ourteam-l2-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Mor Alon is a founder of Checker-soft, the Professional Platform for Mystery Shopping Providers &amp; Customer Experience\/Voice of Customer Researchers. Over the past 15+ years, Mor Alon has carved out his own way. Mor is knowledgeable about both the operational and business development sides of the business upon his well versed in CX services to support business and sustainable development. He keeps attempting novel approaches and searching beneath the surface for answers to issues.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion dnqt-2-inc-en acd-ourteam-l2-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Assaf has been leading the business development activities and go-to-market strategies penetrating EU, SA, &amp; CIS up to final implementation at customer sites for 14 years, and he has over 22 years of experience working in the management field. He is an expert in the field of customer experience for Checker \u2013 a company specializing in providing software solutions to improve service quality for customers in hundreds of countries around the world. With the lead of Assaf, Checker-soft is positioned as one of the four most well-known solutions on the market.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 col3-cus-inc bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal bt_bb_hidden_xs bt_bb_hidden_ms bt_bb_hidden_sm bt_bb_hidden_md bt_bb_hidden_lg\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_service_image acc1-inc bt_bb_size_full bt_bb_shape_square\" style=\"padding-top:30px !important;\"><div class=\"bt_bb_service_image_content_image\"><img src = \"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/17.png\" alt=\"Ms Le Mai Huong\" class=\"btLazyLoadImage\"\/><\/div><div class=\"bt_bb_service_image_content\"><div class=\"bt_bb_service_image_content_title\"><h3>Ms Le Mai Huong<\/h3><\/div><div class=\"bt_bb_service_image_content_text\">Chairman of the Board of<br \/>\r\nDirectors - Fouder<\/div><\/div><\/div><div  class=\"bt_bb_text text-inc\" ><p style=\"text-align: justify;\">Ms Huong is a Research Master, at La Trobe University, Australia under a scholarship for international research students. Ms Huong has 15 years of experience in qualitative, quantitative and communication research with private and international organizations such as Vietnam, Australia, and Singapore.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_text\" style=\"margin-top: 40px; margin-bottom: 20px;\"><h4 style=\"text-align: center;\">Management team<\/h4>\n<\/div><div  class=\"bt_bb_row_inner\" style=\"padding-bottom:50px; align-items: center; justify-content: center;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion bnld-4-inc-en acd-ourteam-l2-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Ms Mai has many years of experience in customer service in the banking sector. Ms Mai is currently in charge of customer care at SYCA. Businesses can contact Ms Mai to discuss appropriate solutions to increase customer experience.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion bnld-5-inc-en acd-ourteam-l2-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Accompanied by SYCA from an early stage, Mr Trung is in charge of many large customer projects of SYCA in many different fields such as HTC, TPB, MBB, VCB, etc. Currently, Mr Trung is the project manager, supervisor and coordinator of the projects. banking, automobile, telecommunications, etc. of SOI.Pro.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal bt_bb_hidden_xs bt_bb_hidden_ms bt_bb_hidden_sm bt_bb_hidden_md bt_bb_hidden_lg\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion bnld-6-inc-en acd-ourteam-l3-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Ms Linh has been with SYCA since 2018 with many experiences in implementing projects in the fields of banking, retail, fashion, F&amp;B, healthcare, and real estate\u2026 of the company.<br \/>\nCurrently, Ms Linh manages and coordinates the implementation of the company\u2019s projects.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\" align-items: center; justify-content: center;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion bnld-6-inc-en acd-ourteam-l3-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Ms Linh has been with SYCA since 2018 with many experiences in implementing projects in the fields of banking, retail, fashion, F&amp;B, healthcare, and real estate\u2026 of the company.<br \/>\nCurrently, Ms Linh manages and coordinates the implementation of the company\u2019s projects.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion bnld-7-inc-en acd-ourteam-l3-inc bt_bb_style_outline bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Ms Thom is currently in charge of projects to support personnel for customer care contact centres of SYCA\u2019s partner banks. Every year, Ms Thom assists in providing hundreds of qualified and skilled personnel for Customer Care Contact Centers.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal bt_bb_hidden_xs bt_bb_hidden_ms bt_bb_hidden_sm bt_bb_hidden_md bt_bb_hidden_lg\"  data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_accordion bnld-8-inc-en acd-ourteam-l3-inc bt_bb_style_outline bt_bb_shape_square bt_bb_hidden_xs bt_bb_hidden_ms bt_bb_hidden_sm bt_bb_hidden_md bt_bb_hidden_lg\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">With more than 10 years of experience in the field of Quality Management, System Control, Ms Phuong is currently in charge of supporting customers in building work processes, training, monitoring evaluation, and system improvement in many different fields, including manufacturing, retail, fashion, service\u2026<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n\t\t<\/div><div class=\"bt_bb_tab_item has_bt_bb_image\">\r\n\t\t\t<div class=\"bt_bb_tab_content\"><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"2560\" height=\"1707\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-scaled.jpg\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-scaled.jpg\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-scaled.jpg\" title=\"IMG_3417\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-scaled.jpg 2560w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-640x427.jpg 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-1280x853.jpg 1280w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-768x512.jpg 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-1536x1024.jpg 1536w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-2048x1365.jpg 2048w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/05\/IMG_3417-320x213.jpg 320w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-8 col-xs-12 col-sm-12 col-md-12 col-lg-8 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\" style=\"margin-bottom:50px;\" data-width=\"8\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><strong>TOP 10 Enterprises of the Year in the Vietnam Awards Ceremony 2023<\/strong><\/p>\n<p>The Vietnam Prize is an award awarded by the Vietnam Union of Science and Entrepreneurs, the Center for Business and Brand Development, the Journal of Intellectual Property and Innovation, the Vietnam Intellectual Property Association, the Institute of Development Science, and the Vietnam Intellectual Property Association. develop Vietnamese financial and intellectual personnel in conjunction with a number of other agencies and units to organize it annually. Here to honor the units, collectives and individuals who have made great efforts, dedication and contributions to the community and society to create good values.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"2560\" height=\"1707\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-scaled.jpg\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-scaled.jpg\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-scaled.jpg\" title=\"DSC_0619\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-scaled.jpg 2560w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-640x427.jpg 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-1280x853.jpg 1280w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-768x512.jpg 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-1536x1024.jpg 1536w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-2048x1365.jpg 2048w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/DSC_0619-320x213.jpg 320w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-8 col-xs-12 col-sm-12 col-md-12 col-lg-8 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\" style=\"margin-bottom:50px;\" data-width=\"8\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><strong>Top 10 doanh nghi\u1ec7p t\u1ed1t v\u00ec quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/strong><\/p>\n<p>H\u01b0\u1edfng \u1ee9ng cu\u1ed9c v\u1eadn \u0111\u1ed9ng \u201cNg\u01b0\u1eddi Vi\u1ec7t Nam \u01afu Ti\u00ean D\u00f9ng H\u00e0ng Vi\u1ec7t Nam\u201d c\u1ee7a B\u1ed9 Ch\u00ednh Tr\u1ecb nh\u1eb1m kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf, n\u00e2ng cao uy t\u00edn c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u, s\u1ea3n ph\u1ea9m Vi\u1ec7t Nam tr\u00ean th\u1ecb tr\u01b0\u1eddng trong n\u01b0\u1edbc v\u00e0 qu\u1ed1c t\u1ebf. V\u00ec v\u1eady \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u00ea\u0300n l\u1ee3i c\u1ee7a Ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 doanh nghi\u1ec7p, b\u00ean c\u1ea1nh vi\u1ec7c tuy\u00ean truy\u1ec1n h\u01b0\u1edbng d\u1eabn c\u1ea7n c\u00f3 th\u00eam m\u1ed9t c\u00f4ng c\u1ee5 v\u00e0 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u00fap Ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 th\u1ec3 nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c \u0111\u00e2u l\u00e0 \u0111\u1ecba ch\u1ec9 \u0111\u00e1ng tin c\u1eady.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"1782\" height=\"1250\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am.png\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am.png\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am.png\" title=\"Screenshot 2022-12-28 at 9.31.04 am\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am.png 1782w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am-640x449.png 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am-1280x898.png 1280w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am-768x539.png 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am-1536x1077.png 1536w, https:\/\/soipro.vn\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-28-at-9.31.04-am-320x224.png 320w\" sizes=\"(max-width: 1782px) 100vw, 1782px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-8 col-xs-12 col-sm-12 col-md-12 col-lg-8 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"8\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><strong>Member of MSPA \u2013 Asia\/Pacific Secret Client Association \u2013 since 2019.<\/strong><\/p>\n<p>The MSPA is an organized professional association, united into a common body that aims to strengthen the mystery shopping industry through combined efforts and actions. MSPA exists to improve and stimulate the acceptance, performance, reputation, and use of mystery shopping services.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"1350\" height=\"956\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.17.47-pm.png\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.17.47-pm.png\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.17.47-pm.png\" title=\"Screenshot 2023-01-04 at 3.17.47 pm\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.17.47-pm.png 1350w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.17.47-pm-640x453.png 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.17.47-pm-1280x906.png 1280w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.17.47-pm-768x544.png 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.17.47-pm-320x227.png 320w\" sizes=\"(max-width: 1350px) 100vw, 1350px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-8 col-xs-12 col-sm-12 col-md-12 col-lg-8 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"8\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><strong>SMEs BUSINESS LEADER AWARD HANOI 2019<\/strong><\/p>\n<p>The award was organized by the Hanoi Association of Small and Medium Enterprises to honor more than 100 typical entrepreneurs and businesses. This award aims to encourage the spirit, as well as recognize the achievements of entrepreneurs and businesses for their positive contributions in production and business activities.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"4\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"1404\" height=\"984\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.21.01-pm.png\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.21.01-pm.png\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.21.01-pm.png\" title=\"Screenshot 2023-01-04 at 3.21.01 pm\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.21.01-pm.png 1404w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.21.01-pm-640x449.png 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.21.01-pm-1280x897.png 1280w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.21.01-pm-768x538.png 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-04-at-3.21.01-pm-320x224.png 320w\" sizes=\"(max-width: 1404px) 100vw, 1404px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-8 col-xs-12 col-sm-12 col-md-12 col-lg-8 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"8\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><strong>SMEs BUSINESS LEADER AWARD HANOI 2018<\/strong><\/p>\n<p>The award was organized by the Hanoi Association of Small and Medium Enterprises to honor more than 100 typical entrepreneurs and businesses. This award aims to encourage the spirit, as well as recognize the achievements of entrepreneurs and businesses for their positive contributions in production and business activities.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\r\n\t\t<\/div><div class=\"bt_bb_tab_item has_bt_bb_image\">\r\n\t\t\t<div class=\"bt_bb_tab_content\"><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"1280\" height=\"762\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Checker-.jpeg\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Checker-.jpeg\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Checker-.jpeg\" title=\"Checker\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Checker-.jpeg 1280w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Checker--640x381.jpeg 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Checker--768x457.jpeg 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Checker--320x191.jpeg 320w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\" style=\"margin-bottom:50px;\" data-width=\"6\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><span style=\"color: #993300;\"><strong>Checker<\/strong><\/span><\/p>\n<p>Provide professional system for confidential customer service providers &amp; CX\/VOC researchers and customer experience. Checker provides an advanced and streamlined solution for business tracking and analytics.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"2426\" height=\"1234\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International.png\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International.png\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International.png\" title=\"Bare International\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International.png 2426w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International-640x326.png 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International-1280x651.png 1280w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International-768x391.png 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International-1536x781.png 1536w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International-2048x1042.png 2048w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/Bare-International-320x163.png 320w\" sizes=\"(max-width: 2426px) 100vw, 2426px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><strong><span style=\"color: #993300;\">Bare International<\/span><\/strong><\/p>\n<p>BARE International is an organization that specializes in customer experience, brand benchmarking, auditing and testing for clients in North America, South America, Europe and Asia. The company has a 35-year history and is headquartered in the Fairfax, Virginia of Washington, D.C. BARE is SYCA\u2019s partner in the fields of market research, customer satisfaction assessment when sharing experience and international standards.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"1501\" height=\"990\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/MSPA.jpg\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/MSPA.jpg\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/MSPA.jpg\" title=\"MSPA\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/MSPA.jpg 1501w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/MSPA-640x422.jpg 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/MSPA-1280x844.jpg 1280w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/MSPA-768x507.jpg 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/MSPA-320x211.jpg 320w\" sizes=\"(max-width: 1501px) 100vw, 1501px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><span style=\"color: #993300;\"><strong>Global Mystery Business Association, Asia Pacific region MSPA (Mystery Shopping Professional Association)<\/strong><\/span><\/p>\n<p>MSPA is an association of organizations that provide ways to measure customer satisfaction and improve the global customer experience to connect and share international experiences. SYCA is the first and only enterprise in Vietnam that is an official member of this Association.<\/p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_row_inner\" style=\"margin-bottom: 25px;\"><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_target_self bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle bt_bb_fill_background_color_full\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"960\" height=\"935\" src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/OEN.jpg\" class=\"attachment-full size-full\" alt=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/OEN.jpg\" loading=\"lazy\" data-full_image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/OEN.jpg\" title=\"OEN\" srcset=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/OEN.jpg 960w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/OEN-640x623.jpg 640w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/OEN-768x748.jpg 768w, https:\/\/soipro.vn\/wp-content\/uploads\/2023\/01\/OEN-320x312.jpg 320w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/span><\/div><\/div><\/div><div  class=\"bt_bb_column_inner col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><p><strong><span style=\"color: #993300;\">OEN<\/span><\/strong><\/p>\n<p>EON: A training enterprise established in 1996, with a team of experienced professionals, EON is now a reliable human resource development partner for organizations in Singapore and the Asia Pacific region. Positive.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\r\n\t\t<\/div><div class=\"bt_bb_tab_item\">\r\n\t\t\t<div class=\"bt_bb_tab_content\"><div  class=\"bt_bb_row_inner\" ><div  class=\"bt_bb_column_inner col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_align_left bt_bb_vertical_align_top\"  data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_inner_content\"><div  class=\"bt_bb_text\" ><h4 style=\"color: #a64356;\">Frequently asked questions<\/h4>\n<\/div><div class=\"bt_bb_accordion faq-inc bt_bb_style_simple bt_bb_shape_square\" style=\"border-radius: 0px;\"><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">What is SOI.Pro's service?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">SOI.Pro provides businesses with a full-service package to bring a better customer experience, including 6 forms: Confidential customer service on an omnichannel platform; Survey of customer satisfaction; Evaluate and building customer experience process at each touch point; Providing a system of assessment and monitoring of service quality; Customer service training; Support customer service contact centre personnel.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Who should use SOI.Pro's services?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Businesses\/organizations that work directly with customers want to ensure that customer experience and service quality standards are consistently implemented across all branches, all transaction staff, and all locations. It can be banks, retail chains, restaurants, supermarkets, fashion stores, etc.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">What is Mystery Shopping Service on Omnichannel framework?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">As regular and sophisticated customers, we secretly observe and experience your business at online and in-person touchpoints. From there, we identify problems early in contact with customers related to response time and offer solutions to fix vulnerabilities at a low cost. After the survey, SOI.Pro will compile periodic reviews into an objective report sent to business management.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Who is the Mystery shopper?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">SOI.Pro has a large team of collaborators including many different components suitable for customer portraits of each type of product: students, young office workers, people with families, and the elderly. Depending on the business characteristics of the enterprise, SOI.Pro selects the most suitable collaborators with the enterprise\u2019s customer group to act as secret customers.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Why use Mystery Shopping service on an omnichannel platform?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">Confidential customer service on a multi-channel platform is a form of \u201cearly warning\u201d, helping businesses early identify shortcomings in the quality of their customer care for training and improvement. the customer service quality of employees before those problems affect the loyalty of loyal customers.<\/p>\n<p>Mystery Shopping service on an omnichannel platform also helps businesses ensure consistency at all times, across all members, and at every touchpoint in the customer journey.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">What is a Customer Survey?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>Customer survey service allows businesses to recognize the satisfaction level of the customers they are serving, understand how customers feel about their products\/services, and business processes, and make immediate adjustments to the problems that make customers unhappy. Surveys can be completed online or in person with a variety of methods for the best results.<\/p>\n<p>Surveys are designed by a team of customer experience experts based on the needs of the business as well as the specific nature of the field in which the business is operating.<\/p>\n<p>Surveys can be conducted in serveral batches. A detailed report will be sent by SOI.Pro at the end of each batch and a summary report \u2013 comparison will be sent at the end of the survey period.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">What does our Staff Training Service do?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>Training services offer short or long-term courses, depending on your needs and the results of your service quality assessment, to ensure issues are improved and create a perfect customer experience. perfect, consistent. From the assessment results, the focus of SOI Pro\u2019s training courses is to build a customer experience mindset for employees, real-life situations and how to handle them, in order to maximize customer satisfaction. with business services.<\/p>\n<p>The courses are developed and taught methodically by leading experts in the industry, at home and abroad, with many years of practical experience in customer service training for large companies.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">How to store and manage customer satisfaction rating data?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">To store and manage customer satisfaction data, SOI.Pro provides a system to collect customer satisfaction assessment data on multiple platforms that combine data storage, and comparison by time and place for business managers to easily manage and access data anytime and anywhere, make reporting easier and store and control services over time. So that businesses can easily see the trends\/patterns and the appropriate correction can be made.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">What is the most important factor to improve the quality of the contact centre?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">In order to improve the quality of the customer care centre over the phone, the human factor is the most important factor that businesses need to focus on investing in. Happy employees make customers happy. Currently, many businesses choose to use 3rd party personnel supply services to save maximum costs and recruitment time, thereby being able to focus more on core business activities.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Do customers need to use the entire package of SOI.Pro products?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">No Depending on their specific needs, businesses can choose all 3 services in SOI.Pro\u2019s service package, or less.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Is SOI.Pro's services fixed?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p style=\"text-align: justify;\">No SOI.Pro builds a product package as a standard for all customers. Based on the standard product package and the specific needs of each customer, we will build a separate product package for each business. Please contact us to get the most suitable advice.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n\t\t<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_100 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_100&quot;,&quot;xl&quot;:&quot;100&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><\/div><\/div><\/div><\/div><\/div><!-- cell_inner --><\/div><!-- cell --><\/div><!-- port --><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":9532,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"_links":{"self":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/pages\/9562"}],"collection":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/comments?post=9562"}],"version-history":[{"count":37,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/pages\/9562\/revisions"}],"predecessor-version":[{"id":11598,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/pages\/9562\/revisions\/11598"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/media\/9532"}],"wp:attachment":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/media?parent=9562"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}