{"id":9566,"date":"2022-12-06T09:46:20","date_gmt":"2022-12-06T02:46:20","guid":{"rendered":"https:\/\/soipro.vn\/news\/"},"modified":"2023-04-24T15:10:28","modified_gmt":"2023-04-24T08:10:28","slug":"news","status":"publish","type":"page","link":"https:\/\/soipro.vn\/en\/news\/","title":{"rendered":"News"},"content":{"rendered":"<section id=\"bt_bb_section69dfea61e4db0\" class=\"bt_bb_section bt_bb_layout_boxed_1200\"  data-bt-override-class=\"null\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row_wrapper\"><div id=\"International\" class=\"bt_bb_row\" style=\"margin-bottom:30px\"><div  class=\"bt_bb_column col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_align_right bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"12\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_right&quot;,&quot;xl&quot;:&quot;right&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_raw_content\"><ul class=\"menu-gp-inc\">\n     <li ><a href=\"#International\" >International CX trends<\/a><\/li>\n     <li ><a href=\"#professional-news\" >Professional News from SOI.Pro<\/a><\/li>\n     <li ><a href=\"#soipro-family\" >SOI.Pro-family<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\" ><div  class=\"bt_bb_column col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><h3 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>International CX trends<\/span><\/span><\/h3><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_30 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_30&quot;,&quot;xl&quot;:&quot;30&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div class=\"bt_bb_masonry_post_grid bt_bb_grid_container bt_bb_columns_2 bt_bb_gap_small bt_bb_look_image_above\" data-columns=\"2\"><div class=\"bt_bb_masonry_post_post_grid_content bt_bb_masonry_post_grid_content bt_bb_grid_hide\" data-bt-nonce=\"31d760db11\" data-number=\"2\" data-category=\"\/en\/category\/professional-news\/\" data-show=\"a%3A7%3A%7Bs%3A8%3A%22category%22%3Bb%3A0%3Bs%3A4%3A%22date%22%3Bb%3A0%3Bs%3A6%3A%22author%22%3Bb%3A0%3Bs%3A8%3A%22comments%22%3Bb%3A0%3Bs%3A7%3A%22excerpt%22%3Bb%3A0%3Bs%3A5%3A%22share%22%3Bb%3A0%3Bs%3A9%3A%22read_more%22%3Bb%3A0%3B%7D\" data-auto-loading=\"\" data-date-design=\"\"  data-target=\"_self\"><div class=\"bt_bb_grid_sizer\"><\/div><\/div><div class=\"bt_bb_post_grid_loader\"><span class=\"box1\"><\/span><span class=\"box2\"><\/span><span class=\"box3\"><\/span><span class=\"box4\"><\/span><span class=\"box5\"><\/span><\/div><\/div><div class=\"bt_bb_masonry_post_tiles bt_bb_grid_container bt_bb_columns_2 bt_bb_gap_small bt_bb_look_triangular bt_bb_hidden_xs bt_bb_hidden_ms bt_bb_hidden_sm bt_bb_hidden_md bt_bb_hidden_lg bt_bb_animation_move_up animate\" data-columns=\"2\"><div class=\"bt_bb_masonry_post_tiles_content bt_bb_masonry_post_grid_content bt_bb_grid_hide\" data-bt-nonce=\"a140ff4f22\" data-number-posts=\"3\" data-format-posts=\"\" data-category-posts=\"\/en\/category\/professional-news\/\" data-show-posts=\"a%3A2%3A%7Bs%3A7%3A%22excerpt%22%3Bb%3A1%3Bs%3A5%3A%22title%22%3Bb%3A0%3B%7D\" data-auto-loading=\"\"><div class=\"bt_bb_grid_sizer\"><\/div><\/div><div class=\"bt_bb_post_grid_loader\"><span class=\"box1\"><\/span><span class=\"box2\"><\/span><span class=\"box3\"><\/span><span class=\"box4\"><\/span><span class=\"box5\"><\/span><\/div><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_50 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_50&quot;,&quot;xl&quot;:&quot;50&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div class=\"bt_bb_latest_posts list-post-inc bt_bb_columns_1 bt_bb_gap_normal bt_bb_look_standard bt_bb_image_shape_square\"><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/global-cx-summit-2024-navigating-the-future-of-customer-experience-in-2025\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"Global CX Summit 2024: Navigating the Future of Customer Experience in 2025\" title=\"Global CX Summit 2024: Navigating the Future of Customer Experience in 2025\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/12\/MAILCHIMP-11-2.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">16 December, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/global-cx-summit-2024-navigating-the-future-of-customer-experience-in-2025\/\" target=\"_self\">Global CX Summit 2024: Navigating the Future of Customer Experience in 2025<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/global-cx-summit-2024-navigating-the-future-of-customer-experience-in-2025\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-attends-the-conference-effective-internal-management-enhancing-customer-experience-in-the-digital-age\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI.Pro Attends the Conference \u201cEffective Internal Management &#8211; Enhancing Customer Experience in the Digital Age\u201d\" title=\"SOI.Pro Attends the Conference \u201cEffective Internal Management &#8211; Enhancing Customer Experience in the Digital Age\u201d\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/08\/MAILCHIMP-2.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">6 August, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-attends-the-conference-effective-internal-management-enhancing-customer-experience-in-the-digital-age\/\" target=\"_self\">SOI.Pro Attends the Conference \u201cEffective Internal Management &#8211; Enhancing Customer Experience in the Digital Age\u201d<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-attends-the-conference-effective-internal-management-enhancing-customer-experience-in-the-digital-age\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-visits-shinhan-banks-new-headquarters-in-ho-chi-minh-city\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI.Pro visits Shinhan Bank&#8217;s new headquarters in Ho Chi Minh City\" title=\"SOI.Pro visits Shinhan Bank&#8217;s new headquarters in Ho Chi Minh City\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/08\/MAILCHIMP-1-1.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">5 August, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-visits-shinhan-banks-new-headquarters-in-ho-chi-minh-city\/\" target=\"_self\">SOI.Pro visits Shinhan Bank&#8217;s new headquarters in Ho Chi Minh City<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-visits-shinhan-banks-new-headquarters-in-ho-chi-minh-city\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/what-is-brand-experience-bx\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"What is brand experience (BX)?\" title=\"What is brand experience (BX)?\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/07\/MAILCHIMP-7.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">15 July, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/what-is-brand-experience-bx\/\" target=\"_self\">What is brand experience (BX)?<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/what-is-brand-experience-bx\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/how-to-measure-and-evaluate-the-digital-customer-experience-part-1\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"How to measure and evaluate the digital customer experience (Part 1)\" title=\"How to measure and evaluate the digital customer experience (Part 1)\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/03\/Ban-sao-cua-QATAR-WORLD-VA-TRAI-NGHIEM-WOW-MOI-LA-NHAT-TRONG-LICH-SU-800-\u00d7-450-px-21-640x450.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">6 May, 2023<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/how-to-measure-and-evaluate-the-digital-customer-experience-part-1\/\" target=\"_self\">How to measure and evaluate the digital customer experience (Part 1)<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/how-to-measure-and-evaluate-the-digital-customer-experience-part-1\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/cx-design-suitable-for-the-elderly\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"CX design suitable for the elderly\" title=\"CX design suitable for the elderly\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/03\/Ban-sao-cua-QATAR-WORLD-VA-TRAI-NGHIEM-WOW-MOI-LA-NHAT-TRONG-LICH-SU-800-\u00d7-450-px-10-4-640x450.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">21 April, 2023<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/cx-design-suitable-for-the-elderly\/\" target=\"_self\">CX design suitable for the elderly<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/cx-design-suitable-for-the-elderly\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/enhance-customer-interaction-with-an-ai-powered-contact-center\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"Enhance customer interaction with an AI-powered contact center\" title=\"Enhance customer interaction with an AI-powered contact center\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/04\/Ban-sao-cua-QATAR-WORLD-VA-TRAI-NGHIEM-WOW-MOI-LA-NHAT-TRONG-LICH-SU-800-\u00d7-450-px-45-640x450.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">13 April, 2023<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/enhance-customer-interaction-with-an-ai-powered-contact-center\/\" target=\"_self\">Enhance customer interaction with an AI-powered contact center<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/enhance-customer-interaction-with-an-ai-powered-contact-center\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_20 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_20&quot;,&quot;xl&quot;:&quot;20&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div id=\"professional-news\" class=\"bt_bb_button bt_bb_icon_position_left bt_bb_style_outline bt_bb_size_small bt_bb_width_inline bt_bb_shape_inherit bt_bb_target_self bt_bb_align_inherit\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_small&quot;,&quot;xl&quot;:&quot;small&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><a href=\"\/en\/category\/professional-news\/\" target=\"_self\" class=\"bt_bb_link\" title=\"Read more news\"><span class=\"bt_bb_button_text\" >Read more news<\/span><span  data-ico-fontawesome=\"&#xf061;\" class=\"bt_bb_icon_holder\"><\/span><\/a><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_50 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_50&quot;,&quot;xl&quot;:&quot;50&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\" ><div  class=\"bt_bb_column col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_50 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_50&quot;,&quot;xl&quot;:&quot;50&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><h2 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>Professional news of SOI.Pro<\/span><\/span><\/h2><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_30 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_30&quot;,&quot;xl&quot;:&quot;30&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div class=\"bt_bb_masonry_post_grid bt_bb_grid_container bt_bb_columns_2 bt_bb_gap_small bt_bb_look_image_above\" data-columns=\"2\"><div class=\"bt_bb_masonry_post_post_grid_content bt_bb_masonry_post_grid_content bt_bb_grid_hide\" data-bt-nonce=\"31d760db11\" data-number=\"2\" data-category=\"\/en\/category\/professional-news-of-soi-pro\" data-show=\"a%3A7%3A%7Bs%3A8%3A%22category%22%3Bb%3A0%3Bs%3A4%3A%22date%22%3Bb%3A0%3Bs%3A6%3A%22author%22%3Bb%3A0%3Bs%3A8%3A%22comments%22%3Bb%3A0%3Bs%3A7%3A%22excerpt%22%3Bb%3A0%3Bs%3A5%3A%22share%22%3Bb%3A0%3Bs%3A9%3A%22read_more%22%3Bb%3A0%3B%7D\" data-auto-loading=\"\" data-date-design=\"\"  data-target=\"_self\"><div class=\"bt_bb_grid_sizer\"><\/div><\/div><div class=\"bt_bb_post_grid_loader\"><span class=\"box1\"><\/span><span class=\"box2\"><\/span><span class=\"box3\"><\/span><span class=\"box4\"><\/span><span class=\"box5\"><\/span><\/div><\/div><div class=\"bt_bb_masonry_post_tiles bt_bb_grid_container bt_bb_columns_2 bt_bb_gap_small bt_bb_look_triangular bt_bb_hidden_xs bt_bb_hidden_ms bt_bb_hidden_sm bt_bb_hidden_md bt_bb_hidden_lg bt_bb_animation_move_up animate\" data-columns=\"2\"><div class=\"bt_bb_masonry_post_tiles_content bt_bb_masonry_post_grid_content bt_bb_grid_hide\" data-bt-nonce=\"a140ff4f22\" data-number-posts=\"3\" data-format-posts=\"\" data-category-posts=\"\/en\/category\/professional-news-of-soi-pro\" data-show-posts=\"a%3A2%3A%7Bs%3A7%3A%22excerpt%22%3Bb%3A1%3Bs%3A5%3A%22title%22%3Bb%3A0%3B%7D\" data-auto-loading=\"\"><div class=\"bt_bb_grid_sizer\"><\/div><\/div><div class=\"bt_bb_post_grid_loader\"><span class=\"box1\"><\/span><span class=\"box2\"><\/span><span class=\"box3\"><\/span><span class=\"box4\"><\/span><span class=\"box5\"><\/span><\/div><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_50 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_50&quot;,&quot;xl&quot;:&quot;50&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div class=\"bt_bb_latest_posts list-post-inc bt_bb_columns_1 bt_bb_gap_normal bt_bb_look_standard bt_bb_image_shape_square\"><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/vncx-report-2025\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"Vietnam Customer Experience Report 2025: From Promise to Execution\" title=\"Vietnam Customer Experience Report 2025: From Promise to Execution\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2025\/12\/Bao-cao-trai-nghiem-khach-hang-Viet-Nam-2025_Filum-Soipro.pdf-640x640.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">8 December, 2025<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/vncx-report-2025\/\" target=\"_self\">Vietnam Customer Experience Report 2025: From Promise to Execution<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/vncx-report-2025\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-partners-with-bva-group-a-leading-insights-and-data-analytics-group-from-france\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI Pro partners with BVA Group \u2013 a leading insights and data analytics group from France\" title=\"SOI Pro partners with BVA Group \u2013 a leading insights and data analytics group from France\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2025\/03\/MAILCHIMP-4.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">18 March, 2025<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-partners-with-bva-group-a-leading-insights-and-data-analytics-group-from-france\/\" target=\"_self\">SOI Pro partners with BVA Group \u2013 a leading insights and data analytics group from France<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-partners-with-bva-group-a-leading-insights-and-data-analytics-group-from-france\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-silver-member-of-the-mystery-shopping-providers-association-mspa\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI.Pro &#8211; Silver Member of the Mystery Shopping Providers Association (MSPA)\" title=\"SOI.Pro &#8211; Silver Member of the Mystery Shopping Providers Association (MSPA)\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/11\/MAILCHIMP-23-1.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">24 November, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-silver-member-of-the-mystery-shopping-providers-association-mspa\/\" target=\"_self\">SOI.Pro &#8211; Silver Member of the Mystery Shopping Providers Association (MSPA)<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-silver-member-of-the-mystery-shopping-providers-association-mspa\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-attends-the-conference-effective-internal-management-enhancing-customer-experience-in-the-digital-age\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI.Pro Attends the Conference \u201cEffective Internal Management &#8211; Enhancing Customer Experience in the Digital Age\u201d\" title=\"SOI.Pro Attends the Conference \u201cEffective Internal Management &#8211; Enhancing Customer Experience in the Digital Age\u201d\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/08\/MAILCHIMP-2.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">6 August, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-attends-the-conference-effective-internal-management-enhancing-customer-experience-in-the-digital-age\/\" target=\"_self\">SOI.Pro Attends the Conference \u201cEffective Internal Management &#8211; Enhancing Customer Experience in the Digital Age\u201d<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-attends-the-conference-effective-internal-management-enhancing-customer-experience-in-the-digital-age\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-visits-shinhan-banks-new-headquarters-in-ho-chi-minh-city\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI.Pro visits Shinhan Bank&#8217;s new headquarters in Ho Chi Minh City\" title=\"SOI.Pro visits Shinhan Bank&#8217;s new headquarters in Ho Chi Minh City\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/08\/MAILCHIMP-1-1.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">5 August, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-visits-shinhan-banks-new-headquarters-in-ho-chi-minh-city\/\" target=\"_self\">SOI.Pro visits Shinhan Bank&#8217;s new headquarters in Ho Chi Minh City<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-visits-shinhan-banks-new-headquarters-in-ho-chi-minh-city\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/what-is-brand-experience-bx\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"What is brand experience (BX)?\" title=\"What is brand experience (BX)?\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/07\/MAILCHIMP-7.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">15 July, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/what-is-brand-experience-bx\/\" target=\"_self\">What is brand experience (BX)?<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/what-is-brand-experience-bx\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/benefits-of-multichannel-contact-center\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"Benefits of Multichannel contact center\" title=\"Benefits of Multichannel contact center\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2023\/03\/Ban-sao-cua-QATAR-WORLD-VA-TRAI-NGHIEM-WOW-MOI-LA-NHAT-TRONG-LICH-SU-800-\u00d7-450-px-31-640x450.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">30 March, 2023<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/benefits-of-multichannel-contact-center\/\" target=\"_self\">Benefits of Multichannel contact center<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/benefits-of-multichannel-contact-center\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_20 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_20&quot;,&quot;xl&quot;:&quot;20&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div id=\"soipro-family\" class=\"bt_bb_button bt_bb_icon_position_left bt_bb_style_outline bt_bb_size_small bt_bb_width_inline bt_bb_shape_inherit bt_bb_target_self bt_bb_align_inherit\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_small&quot;,&quot;xl&quot;:&quot;small&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><a href=\"\/en\/category\/professional-news-of-soi-pro\" target=\"_self\" class=\"bt_bb_link\" title=\"Read more news\"><span class=\"bt_bb_button_text\" >Read more news<\/span><span  data-ico-fontawesome=\"&#xf061;\" class=\"bt_bb_icon_holder\"><\/span><\/a><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_50 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_50&quot;,&quot;xl&quot;:&quot;50&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\" ><div  class=\"bt_bb_column col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_50 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_50&quot;,&quot;xl&quot;:&quot;50&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><h3 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>SOI.Pro family<\/span><\/span><\/h3><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_30 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_30&quot;,&quot;xl&quot;:&quot;30&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div class=\"bt_bb_masonry_post_grid bt_bb_grid_container bt_bb_columns_2 bt_bb_gap_small bt_bb_look_image_above\" data-columns=\"2\"><div class=\"bt_bb_masonry_post_post_grid_content bt_bb_masonry_post_grid_content bt_bb_grid_hide\" data-bt-nonce=\"31d760db11\" data-number=\"2\" data-category=\"\/en\/category\/soi-family-pro\" data-show=\"a%3A7%3A%7Bs%3A8%3A%22category%22%3Bb%3A0%3Bs%3A4%3A%22date%22%3Bb%3A0%3Bs%3A6%3A%22author%22%3Bb%3A0%3Bs%3A8%3A%22comments%22%3Bb%3A0%3Bs%3A7%3A%22excerpt%22%3Bb%3A0%3Bs%3A5%3A%22share%22%3Bb%3A0%3Bs%3A9%3A%22read_more%22%3Bb%3A0%3B%7D\" data-auto-loading=\"\" data-date-design=\"\"  data-target=\"_self\"><div class=\"bt_bb_grid_sizer\"><\/div><\/div><div class=\"bt_bb_post_grid_loader\"><span class=\"box1\"><\/span><span class=\"box2\"><\/span><span class=\"box3\"><\/span><span class=\"box4\"><\/span><span class=\"box5\"><\/span><\/div><\/div><div class=\"bt_bb_masonry_post_tiles bt_bb_grid_container bt_bb_columns_2 bt_bb_gap_small bt_bb_look_triangular bt_bb_hidden_xs bt_bb_hidden_ms bt_bb_hidden_sm bt_bb_hidden_md bt_bb_hidden_lg bt_bb_animation_move_up animate\" data-columns=\"2\"><div class=\"bt_bb_masonry_post_tiles_content bt_bb_masonry_post_grid_content bt_bb_grid_hide\" data-bt-nonce=\"a140ff4f22\" data-number-posts=\"3\" data-format-posts=\"\" data-category-posts=\"\/en\/category\/soi-family-pro\" data-show-posts=\"a%3A2%3A%7Bs%3A7%3A%22excerpt%22%3Bb%3A1%3Bs%3A5%3A%22title%22%3Bb%3A0%3B%7D\" data-auto-loading=\"\"><div class=\"bt_bb_grid_sizer\"><\/div><\/div><div class=\"bt_bb_post_grid_loader\"><span class=\"box1\"><\/span><span class=\"box2\"><\/span><span class=\"box3\"><\/span><span class=\"box4\"><\/span><span class=\"box5\"><\/span><\/div><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_50 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_50&quot;,&quot;xl&quot;:&quot;50&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div class=\"bt_bb_latest_posts list-post-inc bt_bb_columns_1 bt_bb_gap_normal bt_bb_look_standard bt_bb_image_shape_square\"><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-x-xmglobal-collaborative-xmgc-the-first-experience-management-association-in-vietnam\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI Pro x XMGlobal Collaborative (XMGC) \u2013 the first Experience Management Association in Vietnam!\" title=\"SOI Pro x XMGlobal Collaborative (XMGC) \u2013 the first Experience Management Association in Vietnam!\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2025\/04\/MAILCHIMP-3.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">2 April, 2025<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-x-xmglobal-collaborative-xmgc-the-first-experience-management-association-in-vietnam\/\" target=\"_self\">SOI Pro x XMGlobal Collaborative (XMGC) \u2013 the first Experience Management Association in Vietnam!<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-x-xmglobal-collaborative-xmgc-the-first-experience-management-association-in-vietnam\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-partners-with-bva-group-a-leading-insights-and-data-analytics-group-from-france\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI Pro partners with BVA Group \u2013 a leading insights and data analytics group from France\" title=\"SOI Pro partners with BVA Group \u2013 a leading insights and data analytics group from France\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2025\/03\/MAILCHIMP-4.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">18 March, 2025<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-partners-with-bva-group-a-leading-insights-and-data-analytics-group-from-france\/\" target=\"_self\">SOI Pro partners with BVA Group \u2013 a leading insights and data analytics group from France<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-partners-with-bva-group-a-leading-insights-and-data-analytics-group-from-france\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-x-bidv-partnership-to-elevate-corporate-customer-experience-management\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI PRO x BIDV \u2013 PARTNERSHIP TO ELEVATE CORPORATE CUSTOMER EXPERIENCE MANAGEMENT\" title=\"SOI PRO x BIDV \u2013 PARTNERSHIP TO ELEVATE CORPORATE CUSTOMER EXPERIENCE MANAGEMENT\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2025\/01\/MAILCHIMP-2-1.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">23 January, 2025<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-x-bidv-partnership-to-elevate-corporate-customer-experience-management\/\" target=\"_self\">SOI PRO x BIDV \u2013 PARTNERSHIP TO ELEVATE CORPORATE CUSTOMER EXPERIENCE MANAGEMENT<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-x-bidv-partnership-to-elevate-corporate-customer-experience-management\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/global-cx-summit-2024-navigating-the-future-of-customer-experience-in-2025\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"Global CX Summit 2024: Navigating the Future of Customer Experience in 2025\" title=\"Global CX Summit 2024: Navigating the Future of Customer Experience in 2025\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/12\/MAILCHIMP-11-2.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">16 December, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/global-cx-summit-2024-navigating-the-future-of-customer-experience-in-2025\/\" target=\"_self\">Global CX Summit 2024: Navigating the Future of Customer Experience in 2025<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/global-cx-summit-2024-navigating-the-future-of-customer-experience-in-2025\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/cx-global-trends-global-customer-experience-trends\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"CX GLOBAL TRENDS &#8211; GLOBAL CUSTOMER EXPERIENCE TRENDS\" title=\"CX GLOBAL TRENDS &#8211; GLOBAL CUSTOMER EXPERIENCE TRENDS\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/12\/MAILCHIMP-11-1.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">13 December, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/cx-global-trends-global-customer-experience-trends\/\" target=\"_self\">CX GLOBAL TRENDS &#8211; GLOBAL CUSTOMER EXPERIENCE TRENDS<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/cx-global-trends-global-customer-experience-trends\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/empathy-the-key-to-elevating-customer-service\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"EMPATHY \u2013 THE KEY TO ELEVATING CUSTOMER SERVICE\" title=\"EMPATHY \u2013 THE KEY TO ELEVATING CUSTOMER SERVICE\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/12\/MAILCHIMP-10-1.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">5 December, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/empathy-the-key-to-elevating-customer-service\/\" target=\"_self\">EMPATHY \u2013 THE KEY TO ELEVATING CUSTOMER SERVICE<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/empathy-the-key-to-elevating-customer-service\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><div class=\"bt_bb_latest_posts_item\"><div class=\"bt_bb_latest_posts_item_image\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-organized-charity-work-in-yen-bai\/\" target=\"_self\"><img src=\"https:\/\/soipro.vn\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif\" alt=\"SOI.Pro organized charity work in Yen Bai\" title=\"SOI.Pro organized charity work in Yen Bai\" class=\"btLazyLoadImage\"  data-image_src=\"https:\/\/soipro.vn\/wp-content\/uploads\/2024\/09\/MAILCHIMP-3.png\"><\/a><\/div><div class=\"bt_bb_latest_posts_item_content\"><div class=\"bt_bb_latest_posts_item_meta\"><span class=\"bt_bb_latest_posts_item_date\">25 September, 2024<\/span><span class=\"bt_bb_latest_posts_item_author\"><a href=\"https:\/\/soipro.vn\/en\/author\/soiprovn\/\">soiprovn<\/a><\/span><span class=\"bt_bb_latest_posts_item_comments\">0<\/span><\/div><h5 class=\"bt_bb_latest_posts_item_title\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-organized-charity-work-in-yen-bai\/\" target=\"_self\">SOI.Pro organized charity work in Yen Bai<\/a><\/h5><div class=\"bt_bb_latest_posts_item_excerpt\"><\/div><div class=\"bt_bb_latest_posts_item_read_more\"><a href=\"https:\/\/soipro.vn\/en\/soi-pro-organized-charity-work-in-yen-bai\/\" target=\"_self\">Xem th\u00eam<\/a><\/div><\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_20 bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_20&quot;,&quot;xl&quot;:&quot;20&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;xl&quot;:&quot;none&quot;}}\"><\/div><div class=\"bt_bb_button bt_bb_icon_position_left bt_bb_style_outline bt_bb_size_small bt_bb_width_inline bt_bb_shape_inherit bt_bb_target_self bt_bb_align_inherit\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_small&quot;,&quot;xl&quot;:&quot;small&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><a href=\"\/en\/category\/soi-family-pro\" target=\"_self\" class=\"bt_bb_link\" title=\"Read more news\"><span class=\"bt_bb_button_text\" >Read more news<\/span><span  data-ico-fontawesome=\"&#xf061;\" 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