{"id":12605,"date":"2024-12-16T18:34:47","date_gmt":"2024-12-16T11:34:47","guid":{"rendered":"https:\/\/soipro.vn\/?p=12605"},"modified":"2024-12-16T18:36:11","modified_gmt":"2024-12-16T11:36:11","slug":"global-cx-summit-2024-navigating-the-future-of-customer-experience-in-2025","status":"publish","type":"post","link":"https:\/\/soipro.vn\/en\/global-cx-summit-2024-navigating-the-future-of-customer-experience-in-2025\/","title":{"rendered":"Global CX Summit 2024: Navigating the Future of Customer Experience in 2025"},"content":{"rendered":"

On December 14, 2024, the Global CX Summit 2024<\/em> international conference, themed \u201cNavigating the Future of Customer Experience in 2025,\u201d<\/strong> successfully took place in Ho Chi Minh City. The event was organized by FSB Institute of Management & Technology (FPT University)<\/strong> in collaboration with CXM@MSU Center (Michigan State University).<\/strong><\/p>\n

This is Vietnam’s largest annual high-level conference on Customer Experience (CX) management<\/strong>, attracting over 300 managers, senior executives, C-level leaders,<\/strong> and experts in the CX field. The summit served as a forum gathering globally recognized partners, including seasoned experts and entrepreneurs from Experience Engineering, ThoughtFull, FPT, Lazada,<\/strong> and more.<\/p>\n

The event provided cutting-edge knowledge and methods to enhance customer experience and scale business operations while introducing impactful breakthrough trends with long-term influence.<\/p>\n

At the event, Mr. Nguy\u1ec5n Huy B\u00ecnh<\/strong>, CEO of SYCA JSC (SOI.Pro brand)<\/strong>, delivered a special presentation titled \u201cCX Improvement Strategies: Lessons from Successful International and Vietnamese Case Studies.\u201d<\/em> With over 10 years of experience<\/strong> in customer experience management, Mr. Nguy\u1ec5n Huy B\u00ecnh offered an in-depth analysis of strategies to enhance customer satisfaction and loyalty, tailored to the Vietnamese market context.<\/p>\n

Let\u2019s revisit the most memorable moments of SOI.Pro at the Global CX Summit 2024<\/em>!<\/p>\n

\"\" \"\" \"\" \"\" \"\" \"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

On December 14, 2024, the Global CX Summit 2024 international conference, themed \u201cNavigating the Future of Customer Experience in 2025,\u201d successfully took place in Ho Chi Minh City. The event was organized by FSB Institute of Management & Technology (FPT University) in collaboration with CXM@MSU Center (Michigan State University). This is Vietnam’s largest annual high-level…<\/p>\n","protected":false},"author":5,"featured_media":12603,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[144,138,133],"tags":[],"_links":{"self":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/posts\/12605"}],"collection":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/comments?post=12605"}],"version-history":[{"count":1,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/posts\/12605\/revisions"}],"predecessor-version":[{"id":12606,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/posts\/12605\/revisions\/12606"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/media\/12603"}],"wp:attachment":[{"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/media?parent=12605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/categories?post=12605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/soipro.vn\/en\/wp-json\/wp\/v2\/tags?post=12605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}