On the morning of August 4, 2024, at the CAPELLA Wedding and Conference Center in Ho Chi Minh City, the conference “Effective Internal Management – Enhancing Customer Experience in the Digital Age” took place with the participation of more than 150 managers from Nam A Bank.
With over 10 years of experience in implementing customer experience enhancement programs and optimizing service quality, Mr. Nguyễn Huy Bình, CEO of SYCA Corporation (SOI.Pro brand), had the opportunity to share knowledge and insights on enhancing customer experience in the digital era and the experience economy. Additionally, representatives from SOI.Pro provided specific recommendations for Nam A Bank in managing customer experience.
At the conference, Mr. Võ Hoàng Hải, Deputy CEO of Nam A Bank, highly appreciated SOI.Pro’s support in recent times and expressed a desire to continue the collaboration to jointly build an effective customer experience, contributing to the goal of making Nam A Bank a leading retail commercial bank in Vietnam.
