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CX design suitable for the elderly

Today, businesses often focus on designing great experiences for young people, especially Gen Z. But in fact, there is still a segment of older customers who seem to be forgotten on the CX map. The world’s population is aging, so designing experiences for the elderly will become increasingly important for businesses to stay competitive and...

Benefits of Multichannel contact center

Google has discovered up to 85% of the customer journey goes through multiple channels, starting on one channel and ending on another. It is easy to see that omnichannel journeys are becoming mainstream. Hence, building an omnichannel contact center for businesses is extremely critical. What is a multi-channel contact center? An omnichannel contact center is...

Shoppertainment : Shopping trend drives customer experience

Currently, online shopping is more explosive than ever and customers’ shopping behavior is also gradually changing. However, the demands of customers are increasing as they not only look for shopping experiences but also interesting and inspiring experiences. Therefore, the concept of Shoppertainment  was created with the mission of meeting the shopping and entertainment needs of...

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