The SYCA Joint Stock Company launched SOI.Pro as an entity in 2012. As one of the first firms in Vietnam to offer Mystery Shopping Service and all-encompassing solutions to raise service standards, enhance customer satisfaction, and benefit enterprises. SOI.Pro’s solutions include: Mystery Shopping on Omni-channel, Customer Survey,Consulting on Service Quality and Customer Experience, Service quality control system, Customer service training and Support customer care personnel for Contact centres.
At SOI.Pro, we understand that every customer who comes into contact with your business at a touchpoint in the customer journey has the opportunity to become a future loyal customer or brand ambassador with low cost? But what do businesses need to do to get there?
In response to that matter, SOI.Pro will offer solutions to assist firms in setting up a strong internal customer service procedure, producing satisfying and comprehensive customer experiences all along the way. In order to provide positive, consistent, and consistent customer experiences, SOI.Pro solutions will assist in managing service quality at each point of contact with the customer – the entire system, actually. From there, generating positive experience will result in devoted clients who will serve as brand advocates for the company.
Building customer experience is not just the job of the people who directly engage with customers or the customer care department. It is the synchronisation of the process, the company’s system, the training process, the monitoring mechanism to observe the customers and continuously listen to the customers.
SOI.Pro, a brand of SYCA Joint Stock Company, with 10 years of experience in the field of service quality and customer experience, has a wide international network of partners and a good team of associates for Reputable universities can provide comprehensive solutions to these business problems.