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“Good Service is Good Business”

Good service, earn billions

In a competitive economy and with increasing consumer requirements, retaining and expanding the group of loyal customers is a vital objective for every business. Besides ensuring product quality, building and maintaining a high level of customer service is an important measure of attracting repeated customers to stay with each business. Poor service quality may not cause customers to complain, but it certainly makes customers would never return.

SOI.Pro provides businesses with a comprehensive product package for evaluating, surveying and improving the quality of their customer service. We offer 6 self-contained product groups:
Mystery shopping is a method that uses personnel (collaborators) to act as real customers to experience the service to assess the employee's compliance level, feel after the experience journey.
From there, provide feedback on service quality, service attitude, staff capacity, and suggest improvements in facilities and service methods to create excellent customer experiences. Thereby helping businesses increase loyal customers and brand reputation.
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Help businesses recognise the behaviour/habit of using products/services; motivations and barriers to the brand; satisfaction and unmet needs of those who directly bring value to the business based on CSAT, CES, NPS, ...
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From an expert perspective and based on your business model, SOI.Pro will help you to build a customer journey. From there, you will be ready to create a complete customer journey with good experiences. This not only helps businesses have more loyal customers but also allows customers to become brand ambassadors with the good experience they have had with the brand.
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SOI.Pro provides data analysis software with survey services, making it easy for businesses to easily manage and track survey, data on a multi-channel platform.
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From the results of the audits, SOI.Pro will provide tailored training courses tailored to each customer group to ensure staff understand and comply with service quality standards and at the same time, create motivation for employees. So that they would be able to bring memorable experiences to customers.
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SOI.Pro provides HR support services for contact centres to help businesses train and select suitable personnel.
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SOI.ProCustomer Experience Manager
Member of the Global Professional Confidentiality Client Association, Asia Pacific region
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