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“Good Service is Good Business”

Good service, earn billions

In a competitive economy and with increasing consumer requirements, retaining and expanding the group of loyal customers is a vital objective for every business. Besides ensuring product quality, building and maintaining a high level of customer service is an important measure of attracting repeated customers to stay with each business. Poor service quality may not cause customers to complain, but it certainly makes customers would never return.

SOI.Pro provides businesses with a comprehensive product package for evaluating, surveying and improving the quality of their customer service. We offer 6 self-contained product groups:
Mystery shopping is a method that uses personnel (collaborators) to act as real customers to experience the service to assess the employee's compliance level, feel after the experience journey.
From there, provide feedback on service quality, service attitude, staff capacity, and suggest improvements in facilities and service methods to create excellent customer experiences. Thereby helping businesses increase loyal customers and brand reputation.
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Help businesses recognise the behaviour/habit of using products/services; motivations and barriers to the brand; satisfaction and unmet needs of those who directly bring value to the business based on CSAT, CES, NPS, ...
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From the perspective of experts and based on business model, SOI.Pro will assist businesses in assessing service quality and consulting to build a customer experience journey. From there, the internal business will be ready to create a complete customer journey. This not only helps businesses have more loyal customers, but also allows customers to become brand ambassadors with the good experience they have had with the brand.
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SOI.Pro provides data analysis software with survey services, making it easy for businesses to easily manage and track survey, data on a omni-channel platform.
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From the results of the audits, SOI.Pro will provide tailored training courses tailored to each customer group to ensure staff understand and comply with service quality standards and at the same time , creating motivation to bring memorable experiences to customers..
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In order to aid firms in hiring and training competent employees, SOI.Pro offers HR support services for contact centers.
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SOI.ProCustomer Experience Manager
Member of the Global Professional Confidentiality Client Association, Asia Pacific region
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