On the morning of January 21, 2025, SYCA Joint Stock Company (SOI Pro) and the Bank for Investment and Development of Vietnam (BIDV) held a contract signing ceremony and officially launched a project aimed at enhancing the corporate customer experience. The event was attended by representatives from BIDV’s Board of Directors and SOI Pro’s leadership team.
The project goes beyond merely surveying and measuring customer satisfaction. It focuses on consulting solutions, building a detailed implementation roadmap, and leveraging qualitative and quantitative analysis to help BIDV improve processes, products, and services. This initiative will also enable BIDV to develop strategic plans for its corporate customer products. This marks a crucial foundation for BIDV to optimize its corporate customer experience and move toward sustainable development.
With a team of seasoned experts in market research who possess deep insights into the Financial – Banking sector, SOI Pro is committed to delivering practical consulting solutions and bringing in the latest global trends and advanced expertise.
This collaboration will help BIDV maintain its leadership position, reaffirm its commitment to enhancing service quality, and better meet the needs of its customers.
Take a look back at the remarkable moments from the signing ceremony and project launch!
