On the morning of August 2, 2024, in Ho Chi Minh City, the management board of SYCA Joint Stock Company (SOI.Pro brand), led by Mr. Nguyen Huy Binh, General Director, visited the new headquarters of Shinhan Bank. They conducted a meeting to share experiences in customer service quality assessment and customer experience enhancement at the bank.
During the meeting, Shinhan Bank’s leadership highly appreciated the results from the Customer Experience program implemented by SOI.Pro at the bank. They also acknowledged SOI’s contributions and improvement suggestions to enhance customer service quality in the future.
During the visit, SOI.Pro’s management had the opportunity to tour Shinhan Bank’s modern, advanced, and luxurious working area. The spacious space with many amenities not only impressed but also featured a chill space specifically designed for the staff. This is a crucial factor in building an excellent employee experience, helping them to refresh and balance rest and work effectively.
