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Vietnamese brands for the customer’s rights 2022
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Years continously won SME business leader award Hanoi
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Member of the MSPA, Asia Pacific Region
The first professional unit in the field of mystery shopping in Vietnam
The first professional unit in the field of mystery shopping in Vietnam
Are you looking for a solution to improve service quality?
PLAN, THEN DO
Our Services
Avantage Group is all about strategy, we’re here to inform which tactics need funding and which are drains on resources.
SMALL TACTICS
Our Approach
Business we operate in is like an intricate game of chess, where every move counts and you keep score with money.
PROOF, NOT PROMISES
Avantage Results
Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line.
SOI.Pro's mystery shopping services and solutions are here to help you create outstanding customer experiences
Know your customer better
Understanding and meeting customer needs is the key to customer retention.
For the highest performance, we combine various consumer measuring and survey techniques with high levels of reliability.
Know
Your customer better
The secret to keeping customers is to understand and attend to their demands.
For the highest performance, we combine various consumer measuring and survey techniques with high levels of reliability.
Enhancing your service quality
Whilst service quality is an abstract concept, it has a significant influence on your company’s reputation and development. Let’s enhance your service with SoiPro with our an evaluation system, service quality monitoring, customer service training and Secret Customers on an omnichannel platform.
Enhancing
your service quality
Whilst service quality is an abstract concept, it has a significant influence on your company’s reputation and development. Let’s work with SOI.Pro to improve service quality through an evaluation system, service quality monitoring, customer service training and Secret Customers on an omnichannel platform.
Always
be
Attentive
Being attentive 24/7 with fast responses will make customers always satisfied. As a result, SOI.Pro offers contact centre human resource support solutions that assist your company in hiring and training personnel who are qualified for the position.
Always be attentative
Being attentive 24/7 with fast responses will make customers always satisfied. As a result, SOI.Pro offers contact center human resource support solutions that assist your company in hiring and training personnel who are qualified for the position.
If you want to do better, do it with SOI.PRO
Ready to create outstanding customer experiences?
What are you still hesitant about?
SOI.Pro's Customers
Many large customers, in various fields, have trusted to use SOI.Pro’s services
Partner Network
Our customer experiences
The satisfaction and trust of our customers’ choice of companion is our pride.
Ms. Ha Thi Bich Ngoc
Vice President of Quality Management
Military bank
Military bank
I highly appreciate the efficiency and professionalism of the services that SOI.Pro provides during the cooperation with the bank. The arising problems and solutions provided by Soi.Pro helps MBBank to improve service quality, and product supply process, up-to-date with the trends and advanced new technology solutions.
Ms. Nguyen Thi Thu Hang
Head of Quality Department Customer Service Quality Assurance Center Tien Phong Commercial Joint Stock Bank
Having been accompanied by SOI.Pro for 3 years, TPBank considers SOI.Pro to be a reliable partner and constantly innovates to provide practical and up-to-date services in the trend of Customer Experience Development.
Using SOI.Pro’s service quality assessment service helps TPBank to have an objective, multi-dimensional and multi-channel view of service quality. In addition, all the market information, suggestions and knowledge about CXS provided by SOI.Pro in the newsletters/reports also support TPBank in implementing projects and programs to improve products and services, partly contributing to improving customer satisfaction.
Mr. Tran Trong Vinh
Chairman of the Board of Directors/General Director of Silver Sea Joint Stock Company
To be able to be objective in customer experience management solutions, businesses need a “mirror”. And SOI.Pro’s Mystery shopping program is a “mirror” for Biển Bạc to find all the errors in our process that we could not find.
SOI.Pro has worked with us for the 3rd year, together with us to build and improve processes such as customer care processes, business processes, etc. At the same time, SOI.Pro also provides reports on the performance at each touch point.
What the media say about SOI.Pro
SOI.Pro is honoured to be covered by many prestigious media agencies about the company’s activities
Reportage on VTV1 Startup Cafe about Mystery Shopping Service
Report on Hanoi Television about effective tools to assess service quality
VnExpress: Two trends to improve customer experience in 2022
Cafebiz: How to make our customer service “like the West””?
Cafebiz: Solution for the problem of service quality management of the retail chain.
CafeF: Customer service in the “new normal”.
CafeF: How do businesses need to adjust customer service after the pandemic?
SOI.ProCustomer Experience Manager
Member of the Global Professional Confidentiality Client Association, Asia Pacific region
CONTACTWhere to find us?
SOI.ProHeadquarters
Organically grow the holistic world view of disruptive innovation via empowerment.
OUR LOCATIONSWhere to find us?
GET IN TOUCHAvantage Social links
Taking seamless key performance indicators offline to maximise the long tail.
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