63% of consumers said brands need to listen to their feedback better, while 60% of consumers said they would buy more if their interactions with brands improved. Nowadays, omnichannel interaction is becoming a trend to enhance customer experience. To maximize its potential, brands need to know how to enhance customer services with AI. In the...
Please fill in your information on the registration form so we can send you a report. Download full document SOI.Pro has conducted a survey to assess Vietnam’s consumption trends in 2023. The report will include consumption trends in Vietnam in 2023 and factors that will affect customer satisfaction. This report has been conducted in the...
On the occasion of the Lunar New Year 2023, SOI.Pro would like to send best wishes to our clients and partners who have accompanied us throughout the years. Wishing everyone a happy New Year, prosperous business, peace and prosperity and a happy year in 2023 with family! SOI.Pro is always ready to accompany our clients...
In the 4.0 technology era, customers always expect to receive a faster response and get a synchronous and complete experience on each customer contact channel. In addition, with the multi-channel model, businesses collect a huge amount of data from the sources of service quality management and customer experience. What solutions can businesses handle large data...
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