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In the 4.0 technology era, customers always expect to receive a faster response and get a synchronous and complete experience on each customer contact channel. In addition, with the multi-channel model, businesses collect a huge amount of data from the sources of service quality management and customer experience. What solutions can businesses handle large data sources in a timely manner to respond to customers as soon as possible, in order to limit the impact on the brand from unsatisfactory customer experiences?
Checker’s all-in-one solution
With just one control screen – dashboard, data sources on service quality and customer experience are displayed in real time, customized to user requirements and can be accessed anywhere. With the Checker system, businesses can track all customer touch points, receive feedback and measure satisfaction through different channels such as phone, email, customer survey, customer secrets or software reviews. From there the results will be collected and displayed immediately. Users will be able to see reports of service quality and customer experience assessments from a variety of sources on a consistent and comprehensive report. This saves time, costs and increases the efficiency of service quality assessment programs.
Alert system to take timely action for customer complaints
The Checker platform is not only effective when dealing with big data, but also useful for small situations that arise during the customer experience. Specifically, as soon as each individual customer has an unsatisfactory feedback during the service experience, the system will rely on the setting to send feedback to the relevant departments immediately, for example, the customer service department. customer care, or service quality management. From there, businesses can take timely and reasonable actions to promptly eliminate customers’ negative feelings about the brand. Ensure the reputation and loyalty of customers to the brand.
From being able to collect information at all touchpoints, the Checker system supports providing high-quality data sources, with up-to-date and accurate information so that businesses can get information and insights. Customer insight is useful for building efficient processes, improving service quality and customer experience. At the same time, it also supports the management of all cases in the customer experience to ensure the reputation of the brand.
On November 24, 2022 Checker and SOI.Pro signed a cooperation contract, SOI.Pro became the exclusive distributor of Checker solution in Vietnam.
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