As Typhoon Yagi passed, the northern provinces in general, and Yên Bái in particular, suffered severe damage. Homes were destroyed, roads were cut off, and the lives of the residents, especially those from disadvantaged families, faced numerous challenges in returning to normalcy. Students were also significantly affected as schools in the province were damaged and...
On the morning of August 4, 2024, at the CAPELLA Wedding and Conference Center in Ho Chi Minh City, the conference “Effective Internal Management – Enhancing Customer Experience in the Digital Age” took place with the participation of more than 150 managers from Nam A Bank. With over 10 years of experience in implementing customer...
On the morning of August 2, 2024, in Ho Chi Minh City, the management board of SYCA Joint Stock Company (SOI.Pro brand), led by Mr. Nguyen Huy Binh, General Director, visited the new headquarters of Shinhan Bank. They conducted a meeting to share experiences in customer service quality assessment and customer experience enhancement at the...
On the occasion of the Lunar New Year 2023, SOI.Pro would like to send best wishes to our clients and partners who have accompanied us throughout the years. Wishing everyone a happy New Year, prosperous business, peace and prosperity and a happy year in 2023 with family! SOI.Pro is always ready to accompany our clients...
In the 4.0 technology era, customers always expect to receive a faster response and get a synchronous and complete experience on each customer contact channel. In addition, with the multi-channel model, businesses collect a huge amount of data from the sources of service quality management and customer experience. What solutions can businesses handle large data...
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