About us

SOI.Pro provides businesses with a full-service package to bring a better customer experience, including 6 forms: Confidential customer service on an omnichannel platform; Survey of customer satisfaction; Evaluate and building customer experience process at each touch point; Providing a system of assessment and monitoring of service quality; Customer service training; Support customer service contact centre personnel.

Businesses/organizations that work directly with customers want to ensure that customer experience and service quality standards are consistently implemented across all branches, all transaction staff, and all locations. It can be banks, retail chains, restaurants, supermarkets, fashion stores, etc.

As regular and sophisticated customers, we secretly observe and experience your business at online and in-person touchpoints. From there, we identify problems early in contact with customers related to response time and offer solutions to fix vulnerabilities at a low cost. After the survey, SOI.Pro will compile periodic reviews into an objective report sent to business management.

SOI.Pro has a large team of collaborators including many different components suitable for customer portraits of each type of product: students, young office workers, people with families, and the elderly. Depending on the business characteristics of the enterprise, SOI.Pro selects the most suitable collaborators with the enterprise’s customer group to act as secret customers.

Confidential customer service on a multi-channel platform is a form of “early warning”, helping businesses early identify shortcomings in the quality of their customer care for training and improvement. the customer service quality of employees before those problems affect the loyalty of loyal customers.

Mystery Shopping service on an omnichannel platform also helps businesses ensure consistency at all times, across all members, and at every touchpoint in the customer journey.

Customer survey service allows businesses to recognize the satisfaction level of the customers they are serving, understand how customers feel about their products/services, and business processes, and make immediate adjustments to the problems that make customers unhappy. Surveys can be completed online or in person with a variety of methods for the best results.

Surveys are designed by a team of customer experience experts based on the needs of the business as well as the specific nature of the field in which the business is operating.

Surveys can be conducted in serveral batches. A detailed report will be sent by SOI.Pro at the end of each batch and a summary report – comparison will be sent at the end of the survey period.

Training services offer short or long-term courses, depending on your needs and the results of your service quality assessment, to ensure issues are improved and create a perfect customer experience. perfect, consistent. From the assessment results, the focus of SOI Pro’s training courses is to build a customer experience mindset for employees, real-life situations and how to handle them, in order to maximize customer satisfaction. with business services.

The courses are developed and taught methodically by leading experts in the industry, at home and abroad, with many years of practical experience in customer service training for large companies.

To store and manage customer satisfaction data, SOI.Pro provides a system to collect customer satisfaction assessment data on multiple platforms that combine data storage, and comparison by time and place for business managers to easily manage and access data anytime and anywhere, make reporting easier and store and control services over time. So that businesses can easily see the trends/patterns and the appropriate correction can be made.

In order to improve the quality of the customer care centre over the phone, the human factor is the most important factor that businesses need to focus on investing in. Happy employees make customers happy. Currently, many businesses choose to use 3rd party personnel supply services to save maximum costs and recruitment time, thereby being able to focus more on core business activities.

No Depending on their specific needs, businesses can choose all 3 services in SOI.Pro’s service package, or less.

No SOI.Pro builds a product package as a standard for all customers. Based on the standard product package and the specific needs of each customer, we will build a separate product package for each business. Please contact us to get the most suitable advice.