In accordance with expectations, the global economy is going to face an ever-deepening recession in 2023, along with unforeseen societal shifts and daily unanticipated events According to research, one of the best strategies for surviving a recession is to strengthen a good customer experience plan. Organizations that engaged in CX saw profits during the financial...
In its latest Consumer Trends and Customer Experience Expectations 2023 report, SOI.Pro found that consumers under the age of 22 (30.91%) enjoy interacting through the website the most. This proves that the development of technology and the convenience of the Internet have greatly impacted the behavior of young consumers. Moreover, proving that Livechat on the...
Currently, online shopping is more explosive than ever and customers’ shopping behavior is also gradually changing. However, the demands of customers are increasing as they not only look for shopping experiences but also interesting and inspiring experiences. Therefore, the concept of Shoppertainment was created with the mission of meeting the shopping and entertainment needs of...
61% of consumers say that they will switch to a brand competitor immediately after a bad experience, and 76% will decide to switch to a competitor brand after several bad experiences (Zendesk CX Trends Report 2022). One of the ways to research competitors effectively and thoroughly is to use Mystery Shopping. The following are the...
The NPS satisfaction index has been a commonly used method for businesses over the past decade. But in fact, most businesses today are only using NPS to measure customer satisfaction. However, with more than 10 years of experience in the field of customer experience, SOI.Pro believed that customer satisfaction stems from employee satisfaction with the...
Please fill in your information on the registration form so we can send you a report. Download full document SOI.Pro has conducted a survey to assess Vietnam’s consumption trends in 2023. The report will include consumption trends in Vietnam in 2023 and factors that will affect customer satisfaction. This report has been conducted in the...
On the occasion of the Lunar New Year 2023, SOI.Pro would like to send best wishes to our clients and partners who have accompanied us throughout the years. Wishing everyone a happy New Year, prosperous business, peace and prosperity and a happy year in 2023 with family! SOI.Pro is always ready to accompany our clients...
In the 4.0 technology era, customers always expect to receive a faster response and get a synchronous and complete experience on each customer contact channel. In addition, with the multi-channel model, businesses collect a huge amount of data from the sources of service quality management and customer experience. What solutions can businesses handle large data...
Since announcing its hosting of the 2022 World Cup, Qatar has faced numerous criticisms targeting its cultural and religious values. Contrary to the media and bad expectations for the 2022 World Cup, Qatar has not hesitated to go against the public opinion to create the best WOW experience ever for World Cup fans. EXPERIENCE WOW...
Copyright 2015 © Soi.Pro. All Rights Reserved. Designed by INNOCOM
Copyright by BoldThemes. All rights reserved.
